Frequently Asked Questions
1. Hygiene - Bubble Bump
Our facilitators clean and disinfect the bubbles after every round of game-play to maintain a high level of hygiene and cleanliness
Our bubble suits undergo regular maintenance and servicing to ensure safety, reliability and a great playing experience for you
We are the only company in Singapore with custom-designed waterproof straps to ensure the highest hygiene standards and eliminate odor
Our facilitators clean and disinfect the game equipment (e.g. masks, bibs, etc.) after every round of game-play
Our equipment undergo regular maintenance and servicing to ensure safety, reliability and a great playing experience for you
2. Will facilitators be provided?
Bubble Bump, Laser Tag, Combat Archery, Ninja Tag, Saber Tag – For every 10 equipment sets, 1 to 2 Facilitators will be provided
Whack-a-Mole (2 Whack-a-mole Inflatable) - 3 Facilitators will be provided
Bullet Ball - For every set, 1 to 2 Facilitators will be provided
Poolball Mini Arena (2 Poolball Lite / Inflatable tables) – 2 Facilitators
Poolball Arena (4 Poolball Lite / Inflatable tables) – 4 Facilitators
3. Equipment - What does each game package include?
For all games, each game package includes 10 equipment sets (except for Poolball, Whack-a-mole, Bullet Ball where it differs based on the package selected)
Each Futsal Pitch at our partner venues accommodates 10 equipment sets comfortably to create a 5 vs 5 game format. This provides participants with sufficient space to play the games and enhances user experience
4. What is the typical game format and how are participants allocated into teams?
Participants are divided into teams of 5 players each Each game round allows up to 10 pax to take part in a 5 vs 5 format (i.e. 2 teams playing at once), lasting about 5-10 mins. Teams will take turns playing one another. Based on our experience conducting numerous events, this is the most ideal format which will allow participants sufficient rest time in-between game rounds.
5. How to determine winning team?
If you need a final winning team to be identified (e.g. for prize presentation purposes), kindly request game fixtures from our sales executive that you are liaising with for your event.
6. What do the rest of the participants do while waiting?
All our unique games and activities are both exciting to play and entertaining to watch. Participants will enjoy watching and cheering their friends/colleagues who are playing the game. We specially designed each game-play experience to ensure minimum waiting time per team and allow for quick team turnaround.
1. How long in advance should I confirm the event?
ASAP or preferably at least 7 working days prior to event day to ensure that we are able to reserve the equipment and venue space for you. Venue booking will be based on a first-come-first-serve basis and subject to availability
2. Will there be any additional cost if I were to bring more friends/colleagues?
No. (: Our game packages are charged on a per-hour basis instead of a per pax rate. 1 hour of game-play typically accommodates up to 20 pax to take part (where teams take turns playing and rotate with one another). There will be no additional cost if you bring more friends/colleagues (unless otherwise stated).
3. Can I decide to extend the event on the day itself?
Unfortunately, we are unable to accept last-minute extensions, because we are required to book the venue and to inform the facilitators in advance. This is also to minimize any possible disruptions to our operations that might affect your or our other clients’ event experience.
4. What is your Payment Policy?
We require to receive full payment from you at least 5 working days from the date of issuance of invoice or at least 5 working days before your event date (whichever is earlier). For invoice issued less than 5 working days before event date, payment must be made immediately on the date of issuance of invoice.
Upon booking confirmation through email, no cancellation is allowed.
5. What is your Payment modes?
Bank transfer/ PayNow / cheque / PayPal (additional 4% PayPal charges apply)
We are registered with both GeBIZ and Vendors@Gov and are able to accept payment via GeBIZ and E-Invoice
We do provide 30 days’ payment terms on a case-by-case basis, subject to our management’s approval
6. How do I get my event details?
We will either SMS or email your event details (i.e. event location, facilitators’ details, etc.) 1 day before your event.
Kindly provide your mobile number if you have not done so.
7. Does the game package include free photography?
Yes, we provide complimentary basic photography for your event (i.e. using mobile phones)
During your event, our facilitators will use their mobile devices to snap 10-15 shots, which will then be made available to you through email via a Dropbox link or to be downloaded via The Fun Empire’s Facebook page.
If you want something more comprehensive, you can opt for our Add On – High Quality Photos (DSLR) @ Additional $150 / hour only
If you would like a video to capture your event memories, you can opt for our Add On – High Quality 1 minute Edited Video (DSLR) @ Additional $500 only
8. Why do I need to fill up the waiver form?
As per our company’s policy, all participants are required to complete the waiver form (link will be provided to you by your salesperson prior to your event) before your event to ensure everyone is aware of the terms and conditions stated.
Filling the form is very easy and it only takes 2-3 mins