I had a very disappointing experience with this company!
When I was still enquiring and comparing different places for my son’s birthday party, their WhatsApp response was extremely slow. It often took 3–4 hours to receive a reply. After I placed the booking, their responses became faster, but there were still issues with their communication. They provided a phone number and extension number for us to call, but when I actually called, nobody picked up. I honestly don’t understand the point of providing an extension number if there is no one available to answer the call.
Another issue was the waiver form requirement. I was specifically informed that all parents needed to sign the waiver form beforehand and that otherwise the party might be delayed, as the staff would check that the waiver forms had been completed before starting the party. Because of this, I spent quite a lot of effort informing all the parents and getting them to complete the waiver forms before they arrived.
However, when we arrived, the staff did not even check whether the waiver forms had been signed before starting the game. They simply started the session. If the waiver forms were not actually going to be checked, then I don't understand why parents were told that they had to complete them beforehand and that the party might be delayed if they didn't. It created unnecessary administrative work for me as the organiser and also required me to chase all the parents to complete the forms.
As this was a children’s birthday party, I expected the facilitator to provide some assistance in organising the children, especially for the birthday photos and videos. Unfortunately, the facilitator did not help organise the children at all. He was basically there only to explain how to play laser tag.
This became particularly disappointing during the birthday song. Because nobody helped arrange the children, my son was not positioned at the centre of the video while singing the birthday song with his friends. He is the birthday boy, yet when I looked back at the video, he was not even properly positioned in the centre. It was very upsetting because these are memories that we wanted to capture from his special day.
There was also an occasion where I wanted to hang the “Happy Birthday” wording on the blackboard in the room. The facilitator, Kent, saw that I was struggling because I am not very tall, but he did not offer to help. Thankfully, my husband arrived after parking the car and was able to assist me.
Another major inconvenience was the parking situation. Their carpark does not allow visitors to park, which meant that my guests had to park at another shopping mall and walk over to the venue. For a children’s birthday party, this was very inconvenient, especially for parents with young children.
I had organised my son’s birthday party at SuperPark last year and hired a magician for the magic show. The magician was not even hired to facilitate the birthday songs, yet he went out of his way to help organise the children, which we really appreciated.
For this venue, there was already a facilitator present, so I naturally expected at least some assistance with organising the children during the birthday celebration and photo-taking. Unfortunately, that support was completely lacking.
Overall, it was a very disappointing experience, especially for a birthday party that was supposed to be a memorable and enjoyable day for my son.
I *DO NOT* recommend this place for event.
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